You may recognize Leah if you’ve stopped by our café on Fulton Street in Grand Rapids. For the last two years, she managed the Fulton café and built a stellar team of baristas behind the bar. Her energy and charisma is felt throughout the space and, if you know Leah, there is always a friendly smile to greet you when you walk through the door. Recently, Leah accepted a new position at Madcap with our wholesale team and she will be transitioning into the full-time role of Account Manager in our HQ offices. We couldn’t be more thrilled!
In her new role as Account Manager, Leah will facilitate and build relationships with our wholesale partners across North America. The customer service skills honed in the café environment will complement her new role working with a broad spectrum of accounts, including restaurants, hotels, and cafés. Reflecting on her position as Café Manager, Leah recounts her favorite memory as the busy Saturday mornings every summer — “I loved crushing the Saturday morning farmers market rush all summer at Fulton.” Although she may not be crushing the rush every Saturday, the skills and relationships she built during her time equipped her well as a valuable team member in the Madcap wholesale team. “My favorite part of working in coffee is serving the community and building relationships with all of our customers, and I am excited to bring those values to our wholesale partners.”
If you are a current wholesale account, you will probably connect with Leah soon. Feel free to ask about her time as a barista, as her time behind bar gave her invaluable knowledge when it comes to the daily operations of a café space. Are you considering being one of our wholesale partners? If so, fill out the form below for more information.